Besterfield, Dale H. <br/><br/>
Total Quality Management  
By Dale H. Besterfield 
 - 3th ed. 
 - New Delhi:  Dorling  kindersley Pvt. Ltd;  2013. 
 - 558p. 
<br/><br/><label>ISBN: </label>978-81-317-3227-4 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.562  / BES